Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

PRODUCTION TIME
All custom orders are made to order. Production time starts after you approve your proof, not when you place your order.

Standard production is [3–5] business days after proof approval. Larger or specialty orders may take longer, and we'll let you know if yours will.

Business days are Monday through Friday, excluding holidays.

SHIPPING METHODS AND TIMES
We ship within the United States using USPS and FedEx. Available options and rates are shown at checkout.

After your order ships, transit times are estimated as follows:
- Standard shipping: 2–7 business days
- Expedited shipping: 1–3 business days

Delivery times are estimates provided by the carrier and are not guaranteed.

TRACKING
When your order ships, you'll receive an email with your tracking number.

LOCAL PICKUP
Local pickup is available in the Greenville/Appleton, Wisconsin area. Select "Local Pickup" at checkout, and we'll email you when your order is ready.

RUSH ORDERS
Need it fast? Contact us at brian@pbnjprinting.com before ordering. We'll tell you if we can meet your deadline.

INTERNATIONAL SHIPPING
We currently ship to U.S. addresses only. For international orders, contact us for a quote.

ADDRESS ACCURACY
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address you provided.

If a package is returned to us because of an address error, we'll reship it after you pay the additional shipping cost.

LOST, STOLEN, OR DAMAGED PACKAGES
Once a package is handed to the carrier, it's the carrier's responsibility. We are not responsible for packages marked "delivered" that are later lost or stolen, but we'll help you file a claim with the carrier.

If your order arrives damaged, email brian@pbnjprinting.com within 14 days of delivery. Include your order number and photos of both the package and the product. We'll make it right under our Refund Policy: https://pbnjprinting.com/policies/refund-policy

DELAYS
We aren't responsible for carrier delays, weather, holidays, or other events outside our control.

QUESTIONS
PBNJ Printing LLC
brian@pbnjprinting.com