Refund policy

Custom orders
Every PBNJ order is printed to your specs. Because of that, we can't accept returns or give refunds if you change your mind, order the wrong size or quantity, or if there are errors in artwork you approved.

If we mess up, we fix it
If your order arrives misprinted, damaged, or doesn't match your approved proof, email brian@pbnjprinting.com within 14 days of delivery. Include your order number and photos. We'll reprint at no cost or issue a refund.

Proofs
Approving a proof means you've approved the final design, including spelling, layout, sizing, and image quality. We aren't responsible for errors that appear on an approved proof.

Color and materials
Colors may look different on your screen than in print. Holographic, glitter, cracked ice, and clear materials change with lighting and viewing angle. Cut lines can vary by up to about 1/16". None of these are defects.

Cancellations
You can cancel for a full refund any time before you approve your proof. Once you approve and production starts, the order can't be cancelled.

Shipping
If a package is lost in transit, contact us and we'll help file a claim with the carrier. We aren't responsible for orders sent to an incorrect address given at checkout.